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ActiveGPS.co.uk - Terms and Conditions of sale |
Welcome to ActiveGPS.co.uk Website terms and conditions for use. These terms and conditions apply to your use of the Website and by accessing this Website, you agree to be bound by the terms and conditions set out below. Orders placed online, by telephone, by e-mail, or by letter with payment by cheque, are all subject to the terms and conditions set out below. Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail sales@activegps.co.uk or telephone our call centre on 0845 226 1738 (Monday to Friday 9am-5:30pm). Our lo-call rate number is 0845 226 1738. We do not seek to hide behind this 0845 number, nor make a profit from its use. This 0845 number currently diverts to 01733 777 623 and you may call direct on that number. However, please bear in mind that the geographical number may change, whereas the 0845 number will remain constant. If calling from outside of the United Kingdom you may find that it is cheaper to telephone ++44 1733 777 623, where ++ should be replaced by whatever number(s) you need to make an international call from your country. |
Definitions In these terms and conditions unless the context otherwise requires the following words shall have the following meanings: "Conditions" means these terms and conditions. "Goods" means goods displayed for sale on the Website. "Price" means the price for the Product specified in the Order. "Order" means Your order from the Website. 'GPS' means the Global Positioning Satellite System. "We/Us/Our/Ours" means Active Alliance Ltd a company registered in England and Wales under the number 05200677 trading as ActiveGPS.co.uk. "Website" means the ActiveGPS.co.uk website located at www.activegps.co.uk or any subsequent URL which may replace it; and "You/Your/Yours" means a user/purchaser of the Product from Us. |
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1.1 We set all product prices to remain highly competitive. Its is Our aim to the supply the UK consumer with the latest based products. We ONLY sell BRAND NEW products, accessories and maps. We do NOT sell Newly Overhauled (often described as NOH), refurbished or second hand products. We can also guarantee that all products available for purchase are sourced through the correct UK distribution channels, which ensures full support from the manufacturer. 1.2 Prices may change without prior notice, to reflect market conditions. We will not be held responsible or supply products at incorrect prices through errors in e-commerce software. We will always try to meet the demands of our customers but regret it will not always be economically possible. 1.3 Trade enquiry pricing and prices for bulk orders are quoted individually, given the order specifications and number of units required for purchase. Please telephone 0845 226 1738 (Monday to Friday 9am-5:30pm) for further information. 1.4 Official Website product prices can be found on the specific product page. For all postage and packaging fees/surcharges for products available through Our Website please see Delivery Charges. |
2.1 We provide all customers with a Price Match facility prior to purchase, subject to the limitations set out in 2.3. Our price match facility matches competitors with like for like total selling price including similar despatch time and delivery method. But we will not match prices with a competitor who may be selling grey imports (e.g. goods that were not built to European/UK specifications and were destined for another part of the world) or refurbished items or is selling items that are not genuine parts. 2.2 In addition to qualify with Our price match policy, the competitor must have stock available to purchase at time of submitting a price match. Total price including delivery charge should be available prior to entering personal details. The price offered must also be available to all UK consumers and not be exclusive to members of a UK based club or society, i.e. SAGA, CSMA. Additionally promotional offers/codes, not readily available to all UK consumers will not be acceptable to qualify for a price match. 2.3 The price match policy doesn't automatically apply - We will always try to meet the demands of our customers but regret it will not always be economically possible. Please telephone 0845 226 1738 (Monday to Friday 9am-5:30pm) or e-mail pricematch@activegps.co.uk for further details. |
3.1 Online Purchases We accept payment using the following Credit and Debit cards; We are in the United Kingdom - UK - uk. Please see 3.6 for credit/debit card fraud checks. For the above methods of payment You do not need to telephone or e-mail before ordering although You are welcome to contact Us to clarify any points before placing an order. 3.2 Telephone Orders. You may use the methods of payment in
3.1. We also accept the following as payment if You order via telephone (but please see 3.3): Customers are required to telephone 0845 226 1738 (or International ++44 1733 777 623) for full details (Monday to Friday 9am-5:30pm), before sending payment via the UK postal network. Please allow sufficient time for Your cheque to clear the banking system before goods are despatched - typically up to 10 days. 3.3 Payment by Cheque (United Kingdom customers only). 3.4 Orders from outside the United Kingdom. Please see 3.1 for online purchases 3.5 We employ the services of SagePay (known as Protx until 22 April 2009) and Barclays Merchant Services for credit and debit card transactions in real-time, using a 128bit SSL secure connection for our online payment page. 3.6 The simplest transaction occurs when the delivery name and address matches the registered credit/debit card address. It may delay Your order if the Delivery Address does not match the Billing Address of Your credit or debit card. Our commitment in preventing fraudulent use of credit and debit cards means We choose to use additional, non-compulsory secure payment checks. It will delay your order if your bank informs us that the address you have given for a credit/debit card does not match their records. We may validate the names, address and other details supplied. This will be checked against commercially available records, such as the electoral roll and the Royal Mail postcode database. We may choose to contact You by letter, telephone or e-mail to verify details before We are able to dispatch Your order. 3.7 When purchasing online please ensure that Your basket item(s) and quantity/quantities are correct before proceeding to the secure SagePay/Protx webpage for purchase. 3.8 When You place an order online an acknowledgement is sent to You via e-mail. If You give an incorrect e-mail address the message will bounce and be returned to Us. This may delay Your order whilst we investigate. We may try to guess your e-mail address if an obvious mistake has been made.
If You do not give an e-mail address We will attempt to contact You by telephone. If You do not give a telephone number it may be impossible for us to contact You. If You do not receive an acknowledgement of order e-mail please contact Us. 3.9 If You have anti-spam software or Your ISP (Internet Service Provider) rejects Our e-mail for any reason we will not be able to send, or reply to, any e-mail message You may send. For instance, the ISP cantv.com is known to reject e-mails from certain ranges of IP (Internet Protocol) numbers. If We do not reply to You please contact Us by telephone. 3.10 No money will be taken from Your credit/debit card until We know We have stock available and are ready to despatch your goods |
4.1 All prices displayed within Our Website are inclusive of VAT at the current rate. We are a trading subsidiary of Active Alliance Limited and which registered for VAT. VAT Registration Number: 834 2222 57. |
5.1 Our Website is usually updated overnight. We aim to be honest and open regarding availability of goods. Goods online will show either 'In Stock', 'Out of Stock' or 'Pre Order'.
In all instances we welcome Your telephone call on 0845 228 1738 to clarify current availability. 5.2 In Stock items are usually dispatched on the day of purchase or within 24 hours. Please see 6.1 5.3 We have a high turnover of stock and occasionally an 'In Stock' item may be 'Out of Stock' when We pick Your order. If this is the case We will contact You and advise of delivery delay or offer a full refund. 5.4 Special offers may end without notice. Manufacturers may alter specifications and/or remove features or accessories without notice. Photographs and images are only indicative of the product. A manufacturer may change the colour scheme of a product. We can only supply the available version. 5.5 We can only supply the exact item that You have ordered. Your order will usually state exactly which product You have purchased. If You have ordered an item simply because it 'looks' like it will fit (even though the description does not match Your product) We cannot be held responsible for an incorrect item ordered. In the absence of the correct image being available from the manufacturer we may use a generic image. Item description will always take precedence over the image. Please ensure that You have ordered the exact item that matches the product for which You are seeking an accessory or mapping software. 5.6 A manufacturer may introduce a new product for which earlier accessories are fully compatible. These accessories may not list the latest product in the compatibility list but rest assured that We will only supply such items if We know them to be fully compatible. |
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6.1 Purchases made online at www.activegps.co.uk or by telephone are dispatched with a standard £5.95 postage charge for addresses within the United Kingdom. We aim for same day despatch for all orders placed before 3pm (subject to stock availability). We aim for next day delivery for all UK orders valued at £75.00 or more (before adding delivery charge) placed before 3.00pm (subject to stock availability). You may also choose Royal Mail Special Delivery Next Day by 9.00am or 1.00pm or Saturday by 9.00am or 1.00pm. Orders placed between 3.00pm - 5.00pm may still be despatched on the same day but this cannot be guaranteed. Specific items on the website may indicate that they can be ordered as late as 4.30pm for next day delivery. Unless you specifically choose the Royal Mail options UK standard deliveries are carried either via City Link or Royal Mail (at our option). Orders valued at less than £75.00 are usually despatched via 1st class Royal Mail Recorded Delivery. Although 1st class, this service does NOT guarantee next day delivery. If you specifically require Next Day or Saturday delivery for a lower value item please choose the appropriate option or contact us. For the Republic of Ireland and Mainland Europe our standard charge is £14.95. For the Rest of the World our standard charge is £29.95. For overseas orders We use Royal Mail International Signed For airmail service. All deliveries require a signature. If an item is sent to an address that You have supplied, and subsequently accepted and signed for by a person other than You, it will be deemed that You have accepted the item. You are welcome to order via Our call centre 0845 226 1738 (Monday to Friday 9am-5:30pm) 6.1.2 Selecting one of our Standard Charges for delivery to Europe or Rest Of World will ensure the swiftest despatch of Your goods. However, it may be that a small lightweight item (e.g. a single mapping SD card to Australasia or North America) can be despatched at a lower rate. If you wish to enquire about overseas postal charges please contact us BEFORE placing an order online. We may not be able to give an immediate answer, as we will need to weigh and/or measure the goods to assess whether We can offer a reduced delivery charge. If You choose a postal region that does not match Your location We will not despatch Your goods until We have contacted You and discussed the delivery charge. 6.2 If a product and/or accessory is temporarily out of stock and We are unable to dispatch Your order within 24 hours We will attempt to contact you via telephone or e-mail, Monday to Friday (excluding bank holidays). 6.3 Upon request We can advise You of the delivery method (e.g. Royal Mail) and a delivery reference number via e-mail (provided You have given Us a valid e-mail address). The delivery reference number can then be entered into the relevant website. For Royal Mail deliveries please visit: http://www.royalmail.com. For Initial City Link deliveries please visit: http://www.initialcitylink.com. 6.4 Your purchased item(s) will be received during working hours. In the event that no one is available to sign for the order, the goods will then be held at a local branch office, and a card will usually be left advising You of where to collect or how to arrange a redelivery. Goods will be held for a disclosed length of time. After this time the order will then be returned to ActiveGPS.co.uk but, due to the complexities of external delivery agencies, it can take several weeks for goods to actually be received by Us. We retain records of all purchases and returns. If Your order is returned to Us because You did not accept delivery or did not collect from a delivery office You will be liable for any return charges and subsequent repeat despatch to Your address or an alternate address. If we dispatch your order to the address given by you when ordering and your order is returned as undelivered and you subsequently cancel your order we will not refund the delivery charge. If You have placed an order but it has not arrived within a reasonable time you must contact us. If You do not contact us We will assume that the goods have arrived. If You contact Us more than 90 days after placing Your order We will not be liable for any lost or undelivered item/s. 6.5 At our discretion We may send part of an order. In this instance We will not make additional delivery charges for the remainder of the order, but please see 6.6 6.6 Should you require a specific Express Delivery service, such as Royal Mail Special Delivery 9.00am or Guaranteed Saturday Delivery, then You must pay an additional charge to be agreed in advance with Us, or by choosing the appropriate option when ordering online. 6.7 We retain records of all purchases and returns. All goods are individually weighed before despatch. 6.8 Duplicate Deliveries. Occasionally a duplicate order may be despatched. This can occur where You have reported that the original delivery never arrived or it can occur by mistake or misunderstanding. If this happens, and you already have your original order, You should refuse to accept the goods whereupon they will be returned to Us. If you accept the goods you should not use them unless you intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that you did not require the Sale of Goods Act 1979 allows Us to reclaim Our goods back or claim the full value of the goods including the post and packaging charges. 6.9 We will not dispatch orders to an unattended PO Box number - all of our deliveries require a signature from the recipient. However, we do understand that some overseas PO boxes are attended within local Post Offices and goods are only handed over upon presentation of a card. You may need to contact us if your only delivery address is a PO Box. |
7.1 If you wish to change or cancel an order placed either online on Our Website or by telephone, You must either e-mail cancelorder@activegps.co.uk or telephone 0845 226 1738 (Monday to Friday 9am-5:30pm), with relevant order details relating to the item(s) purchased. If the goods have already been dispatched to You, You will then have 7-days from day after receipt of goods to return the item/s (at your expense) for a full refund (less delivery charge) or exchange for an alternate item. Do NOT return anything without requesting an RMA returns number. For details relating to how to return item/s please see 7-day money back guarantee. 7.2 The acceptance of Your order and the completion of the contract between Us will take place on despatch to You of the products ordered unless We have notified You that We do not accept Your order or You have cancelled the order. In certain circumstances we may have accepted your cancellation but may still despatch the goods. If this happens You should refuse to accept the goods whereupon they will be returned to Us. If you accept the goods you should not use them unless you intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that you did not require the Sale of Goods Act 1979 allows Us to reclaim Our goods back (if they are in unused condition and still in the original packaging) or claim the full value of the goods including the post and packaging charges. |
8.1 Under the Distance Selling regulations We offer a 7-day money back guarantee, beginning the day after the goods are first signed for upon delivery. The law allows for certain exceptions. These are opened or activated software or mapping (supplied on CD, DVD, SD or microSD card), all of which can be readily copied - none of these can be refunded. Similarly, activated subscriptions cannot be refunded. We will refund the price of the product, less any delivery costs charged. Returned goods should be 'as new' (see checklist at 8.2). You have a duty of care to ensure that goods are in pristine condition i.e. Goods must be in unopened original packaging with no damage to the boxes or equipment. All original packaging must be returned, and the goods must be free from defect and in a resalable condition. The goods must be returned within three working days of You contacting Us to request an RMA number (RMA = Returns Material Authorisation). If these standards are not met the goods will be returned to You, or You will be offered the opportunity of paying for the missing or damaged parts, or returning the missing parts. Goods returned for credit which have been opened, with any damage to internal and external packaging will be subject to a minimum 15% restocking charge. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to your specific return. Your RMA number will be advised by e-mail only. The RMA number will expire five days after You have requested it. Returned goods postmarked with a date more than five days after the RMA number was allocated will not be accepted. Return instructions will be included with the e-mail. See Returning Goods for full details of how to send unwanted goods back to Us. 8.2 Checklist for returning goods under the 7-day money back guarantee 1. All original manufacturers packaging must be returned, including outer packaging (plastic
and/or card), any internal partitions, compartments or boxes, plastic bags, cable ties etc. 8.3 Returning goods requires You to first contact Us where We will provide You with an RMA returns number. To do this You need to have the following details: Receipt/transaction number, purchased item(s) description, surname, postcode, and provide the reason for the return. Unwanted goods are to be returned within three working days of You notifying us that you not require them and posted at Your expense using Royal Mail Special Delivery or other insured and signed for service as agreed in advance with Us. We will not accept returned goods without our allocated RMA returns authorisation number being displayed on the address label. See condition 10. Returning Goods See Returning Goods for full details of how to send goods back to Us. |
9.1 Goods which are found to be faulty or damaged upon arrival must be notified to Us within 12 hours of delivery. If You do not contact Us You will be deemed to have accepted the goods. 9.2 Goods which are subsequently found to be faulty within the first 7 days after date of purchase, on receipt and inspection of the goods, We will offer You either an exchange or refund. You must contact Us to discuss the fault. If You arrange a repair or return with the manufacturer We will accept no further responsiblity. 9.3 Goods found to be faulty or reported faulty after 7 days of purchase date, on inspection of the goods, We will send the goods for an independent repair, or exchange them for a replacement model. 9.4 Goods found to have part/s missing must be notified to Us within 2 days of acceptance - i.e. upon signing for delivery. Any missing parts reported 2 days after delivery will not be accepted. 9.5 Returning FAULTY goods requires customers to first contact Us where We will provide You with a returns number. To do this You need to have following details: Receipt/transaction number, purchased item(s) description, surname, postcode, and provide the reason for the return. Goods must be returned using an insured service appropriate to the value of the item, such as Royal Mail Special Delivery or other insured service as agreed in advance with Us. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to your specific return. Your RMA number will be advised by e-mail only. Return instructions will be included with the e-mail. See condition 10. Returning Goods See Returning Goods for full details of how to send goods back to Us. |
10.1 You must contact us to obtain an RMA returns authorisation number prior to returning any goods. The following is required (all details can be found on your customer receipt/purchase e-mail confirmation): Receipt/transaction number (i.e. AGPS123456789) 10.2 Please e-mail orders@activegps.co.uk or telephone 0845 226 1738 (Monday to Friday 9am-5:30pm) with full details. Once We have received Your information We will then process Your details and e-mail You to provide You with Your RMA number. Once the returns number has been given the goods must be sent to Us within three (3) working days. Goods must be returned using an insured service appropriate to the value of the item, such as Royal Mail Special Delivery or other insured service as agreed in advance with Us. Packaging should be adequate to withstand carriage in the mailing system, e.g. bubble wrapped within a sealed enveloped or a box as appropriate. The RMA number should be included on the address label. If you return anything without an RMA number it will not be accepted. Our returns department will inspect the returned product and determine if it is in saleable condition. Please see condition 8.2 Checklist - for Our requirements. |
10.3 You must contact us to obtain an RMA returns authorisation number prior to returning any goods. When sending goods back please also ensure that you have included all original packaging, also enclose the RMA number within the packaging. To enable Your return to be processed quickly and efficiently goods must only be sent to the address that will be given when we allocate your RMA returns authorisation number. 10.4 UNITED KINGDOM RETURNS - When sending goods to Us You must either send them via Royal Mail Special Delivery or Royal Mail Recorded Delivery depending upon value, (please ask at your local Post Office). Using a delivery service other than Royal Mail may result in your returned item not arriving at our PO Box. If the goods are found to be genuinely faulty within 7 days of receipt this charge will be fully refunded. The RMA returns number must be included and the goods being returned must be in a condition, as described when first requesting for the goods to be returned. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to your specific return. Your RMA number will be advised by e-mail only. Return instructions will be included with the e-mail. 10.4 INTERNATIONAL RETURNS - Please note that items returned from outside of the United Kingdom need to be returned to a specific address, which we will advise when an International Return is requested. We will not accept any liability for returned items lost or damaged in the post. When returning the goods to us you must send via an adequately insured and trackable service with a signature required upon receipt. It is in your interests to be able to prove that you have sent the item, and that we have received the item. If we incur any customs charges these will be deducted from your refund. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to your specific return. Your RMA number will be advised by e-mail only. Return instructions will be included with the e-mail. 10.5 When returning goods You must include a copy of your receipt, and letter detailing the reason(s) for the return. We will not accept returned goods without our allocated RMA returns authorisation number being displayed on the address label. Please contact Us BEFORE You return anything. If you return anything without an RMA number it will not be accepted. 10.6 Action will then be taken to ensure that You receive a satisfactory outcome. As a guide faulty goods outside of 7 days of purchase may be sent for repair. We naturally aim to have Your goods back to you as soon as possible. We will keep You fully up to date with all progress either by telephone or e-mail. Please telephone 0845 226 1738 (Monday to Friday 9am-5:30pm) for any further details required. |
11.1 Each GPS system comes with a full guarantee of either a 1, 2 or 3 year guarantee - see product pages for guarantee periods relating to an individual product. All receipts carry the guarantee period within the summary of the purchase. Your receipt forms part of the address label contained within a plastic document holder. If You discard the outer packaging along with Your receipt and subsequently request a receipt We reserve the right to charge a £5.00 administration fee - We will send a duplicate receipt via e-mail. If You require a duplicate paper copy the adminstration fee including delivery via Royal Mail will be £7.50. |
In addition to all other obligations undertaken by You in these Conditions You undertake to comply with the following obligations: 12.1 If calling for sales advice We will attempt to offer impartial sales advice tailored to Your needs. Any advice given must be accepted as being informal and does not become part of any legally binding contract. You must satisfy yourself that Your purchase will meet Your needs as described at time of asking for advice. If we specifically advise you that a product will not match your needs and you subsequently purchase that product we will not accept liability. However, the distance selling regulations allow you to return unwanted goods within seven days of purchase - please see 8.1 12.2 You will install the Product in accordance with all instructions provided by Us and the manufacturer. 12.3 You will not tamper with alter or undertake any repairs on the Product or attempt to do so. 12.4 You will be responsible at all times for complying with the law including any changes in the law applicable to You and will indemnify Us for any damages We suffer as a result of any illegal use of the Product or any part by You or any third party. |
13.1 ActiveGPS.co.uk - www.activegps.co.uk is a trading subsidiary of Active Alliance Limited, and is legally bound by English Law. Registered at Companies House. Company Number 5200677. VAT Registration Number: 834 2222 57. Registered Office 10 Mountsteven Ave Peterborough England |
If performance of this Order is delayed or prevented by any cause or causes beyond Our control We shall be entitled to terminate the Order or suspend Our duty to perform for as long as the circumstances amounting to force majeure continues. We shall not be liable for any costs arising out of termination of this Order or suspension of Our duty to perform under this clause. |
15.1 All information is currently only used by Us - Protx and Barclay Card Merchant Services receive Your debit/credit card details to check cards for authorisation and to alert Us to fraudulent use of credit and debit cards. We will not send You unsolicited e-mails. We will not sell Your e-mail address to a third party. |
16.1 Our Website shopping system uses cookies. Cookies are tiny text files stored on your computer when You visit certain web pages. Our Website uses cookies to keep track of what You have in Your basket and to remember when You return to Our website. 16.2 To shop at Our Website You need to have cookies enabled. 16.3 Please be aware that if You have purchased from Our Website in the past (30 days) it may be necessary to clear the basket before proceeding with a new purchase. 16.4 Cookies cannot harm Your computer and do not contain any personal, private or financial information. |
17.2 In particular it is a requirement to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. By participating with the WEEE regulations We can all contribute to reducing the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE. Your attention is drawn to the crossed out wheeled bin symbol that You may encounter on EEE products. You must not dispose of these products with normal household waste. For further information on the WEEE regulations please visit the following website http://www.berr.gov.uk/files/file35992.pdf. |
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'In Stock' means the item was available for delivery at start of business day, but see 5.3
'Pre Order' means that an item is already on order by Us and
advised by the manufacturer to be arriving soon and if You make an advance purchase You will be assured despatch of that item as soon as We receive it. This is particularly useful when an item is a new product release or is an accessory known to be difficult to obtain. 
'Special Order' means that an item is available but not held as a
normal stock item. These items are usually obtainable within 24-72 hours and we
may charge your credit/debit card before ordering the item from manufacturer/distributor.
It can take three days or more to despatch a Special Order. Special Order items are not usually returnable unless they have a manufacturing defect. 
'Out of Stock' means that the item is currently unavailable. It may be in stock the next day or it may be that the manufacturer is experiencing difficulties in fulfilling orders. We suggest you telephone for further information. 
'Discontinued' means that the item is no longer
available. The manufacturer will have ceased to make the item and we currently do not anticipate receiving stock. Sometimes we are able to obtain obsolete stock at a later date so it may be worth
revisiting Our website or contacting us to discuss the availability of a discontinued item. 
17.1 We are fully committed to the Waste Electrical and Electronic Equipment Regulation 2006, also known as WEEE. When You purchase from ActiveGPS.co.uk You may return (at Your expense) on a like for like basis any equipment that You no longer require, provided that any such WEEE is of equivalent type, and has fulfilled the same function as the purchased equipment.